We've made canceling easy! Here’s how you can do it, depending on your order's status:
1. If Your Order Hasn't Shipped:
This is the fastest way!
- Log in to your account.
- Find the "Cancellation" option right next to your order ID.
- Click it, select a reason, and you're done! We'll send a confirmation email.
2. If Your Order Has Already Shipped:
- Please contact our team at [email protected], and we'll assist you.
- (Or, the easiest way is to just decline the delivery when it arrives!)
3. If Your Order Is Already Delivered:
- This is now a return, not a cancellation. It's just as easy! Please raise a return request here: LEARN MORE
4. If Your Order Is 'Reserve/Click and Collect' (and 'Ready to Collect'):
- Just give your chosen store a call! Let them know your Order ID, and they'll cancel it for you. Find your store here: LEARN MORE
---
YOUR REFUND: WHAT TO EXPECT
- What Next?
As soon as you cancel, we'll send a confirmation email. Your refund will be initiated within 48-72 hours.
- When Do I Get My Money Back?
It usually takes about 10 days for the refund to appear in your account.
- Haven't Received It?
If it's been over 10 days, please email us at [email protected] with your order details. We'll jump on it and find out what's going on!
